We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal. If you use PayPal, You’ll then be directed back to our merchant website once your transaction is complete.
FAQ
- What payment methods do you accept?
- Where is my order confirmation?
- Why has my order been canceled?
- How much is shipping?
- Can I track my order?
- How do I return an item?
- How long does it take to return an item?
- Do you sell gift vouchers?
Payment
- What payment methods do you accept?
What payment methods do you accept?
Ordering and delivery
- Where is my order confirmation?
- Why has my order been canceled?
- How much is shipping?
- Can I track my order?
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at Certified-Gemstones@TranslucencyJadeJewelry.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
We typically only cancel orders if there’s a problem with payment, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
How much is shipping?
Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Check our website Check-out page to see exactly how much it will cost to ship to your door!
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. We also have a Tracking page which you can track your Order directly from our Website.
Returns
- How do I return an item?
- How long does it take to return an item?
How do I return an item?
Please contact our customer service team via help@yourstorename.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.
How long does it take to return an item?
This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.
Misc
- Do you sell gift vouchers?
Do you sell gift vouchers?
Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $10, $20 or $50.